When will my order arrive?

Orders can take 45-60 mins to be delivered depending on the restaurant. Unfortunately, we do not provide in app tracking as the restaurant will be delivering your food order. We will be happy to assist you on our live chat if you provide your reference number.

 

Is there a minimum order for delivery?

Minimum spend varies between restaurants. However, this will be shown on the details provided on the app for each restaurant.

 

Do you deliver to my postcode?

You can search for restaurants near your postcode in the app or on our website. The restaurant will show a delivery distance in miles which will be the radius they deliver within. 

 

Can I place an order for collection?

You can place an order for collection on our App or website. Just select the collection option when placing your order. For collection orders you can expect to pick up your order 15-20 mins after placing the order.

 

Can I get a refund?

You will need to contact the restaurant you ordered from to get a refund. The restaurant will inform us of the refund and you will receive your refund within 5 working days.

 

How much do you charge for delivery? 

The delivery charges vary between restaurants which will be visible when placing your order. Some restaurants offer free delivery when you spend a certain amount.

 

Can I order through the live chat?

You can not order on the live chat. You will need to place any orders on the app or website.

 

Why is my order cancelled?

Your order may have been cancelled due to the restaurant being closed or if we believe the order looks suspicious to being a fake order. We will contact you by phone if your order has been cancelled and can provide you with any details relating to the issue.

 

Can I pay by cash?

Yes. Just head to checkout and select your payment method. 

 

Can I add something to an order I have already made?

Unfortunately, you will not be able to add any items to your order once the order has been placed. You will need to make new order for any additional items you want to add