Frequently Asked Questions - FAQ

Alleat app provides takeaway delivery service in and around London from over 250 restaurants.

 

All eat Partners FAQ


How can I see my customer’s order?

You can track customer's orders from our  AE Partners merchant app from your Android or Apple device or from our website. Use your username and password to log in to your account.

What will I do if I forgot my UserID and Password?

Your user name and password is sent to your email when you had registered with us. If you can't access your email please contact us. We will reset it after verifying your identity. 
If you forget your password, you can contact our office directly for help. We can e-mail your UserID or Password to the e-mail address you have used to sign up with us.  Alternatively, you can go to the AE Partner Sign In Page of our website. You will then need to choose the "Forgot Password" option. You will then receive further instruction to reset your password.

Can I see the orders on my mobile or tablet?

Yes, you can see your orders from our AE Partners app. Download AE Partner app from Google's Playstore or Apple's Appstore. You can log in to our website using your mobile browser too.

What if my restaurant updates the menu?

We currently do not have mobile app support to change your menu. However, You can update your menu from a desktop computer by logging on AllEat App website by following steps.

  1. Log in using your Userid and password.
  2. Click "Food Item" from the left sidebar to see your whole menu.
  3. If you hover over an item you will see Edit and Delete option.
  4. click on the Edit.
  5. Make the necessary changes
  6. Save the changes.

Or, you can send a copy of your new menu to us via post or email info@alleatapp.com.
 

How long does it take for the stripe payment to go into my account?

It takes about 3-5 working days.

What if I forget my UserID and password of Stripe account?

If you forget the email of your Stripe account, we can help you to retrieve it. You can reset the password by using the email. However, you must have access to the email account that you have used to register with Stripe. We can't change the email you have registered with Stripe. Contact Stripe if you have lost access to your Stripe Email account.